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Privacy Policy

Severn Valley Railway Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, fill out a form or donate money.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, postal address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • For Gift Aid Claims
  • We may use the information to improve our offerings.
  • We may periodically send promotional communications through email, post and telephone, to include the impact your support has made, requests for further support, activities taking place at the Severn Valley Railway, invitations to join us at events, special offers or other information which we think you may find interesting.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or post.
  • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company outside the 'SVR Family' (see below) for any reason whatsoever, without your consent, other than for the express purpose of delivering a purchased product or service requested.
  • Note: If at any time you would like to unsubscribe from receiving future communications, we include detailed unsubscribe instructions at the bottom of each email, and information on our printed communications.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

For sensitive information, we offer the use of a third party secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Do we use cookies?

The Trust's website uses cookies, but only as part of the need to control the website. We do not use cookies to store any information of a personal nature, or your website usage. You may turn off cookies in your browser, but you may then find that the website does not work correctly on some pages.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We, do however, share your information with other members of the Severn Valley Railway under the Severn Valley Railway name (Please see below). This includes trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. However, non-personally identifiable visitor/supporter information will be provided to other parties for marketing, advertising, or other uses.

Severn Valley Railway Family

Your details will only be made available to other organisations operating under the Severn Valley Railway name to include: Severn Valley Railway Charitable Trust Ltd., Severn Valley Railway (Holdings) plc., Severn Valley Railway Co. Ltd. and other SVR organisations which may be introduced from time to time.

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Severn Valley Railway. References to "our Website" or "the Website" are to svr.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

  1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
  2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
  3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
  4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
  5. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

  1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
  2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie

Name

Expiration Time

Purpose

Shopping Basket

PHPSESSID

24 minutes

This cookie is used to keep track of what items are in a user's shopping basket.

Cookie Consent

dtAnalyticsConsent

1 year

This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.

Google Analytics

_ga
_ga_container-id

2 years

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Read Google's overview of privacy and safeguarding data

_gid

24 hours

_gat_tracker-name

1 minute

New Relic

__cfduid

1 year

This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas.
Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Severn Valley Railway
Severn Valley Railway (Holdings) plc, Number One, Comberton Place, Kidderminster
DY10 1QR

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.